Refund & Cancellation Policy

Starting-point policy — have this reviewed against the Consumer Protection Act 68 of 2008 before launch, particularly the distance-selling/cooling-off provisions for digital content.

Before you pay

You can fill in the questionnaire, review your free watermarked preview, and leave at any point before paying at no cost and with nothing charged. There is no cancellation fee or process needed — simply close the page. Your unpaid submission is automatically deleted after 7 days.

Why refunds are limited after payment

The fee for KFLegacy unlocks a digital document that is generated and made available for download immediately on payment. Because the content is delivered in full at the moment of payment — at your request and with your consent to immediate delivery — the standard cooling-off/return period that applies to physical goods does not apply once the clean, unwatermarked document has been generated and made available to you.

When a refund is available

• The payment was taken but the clean document could not be generated or made available due to a fault in the service.
• You were charged more than once for the same order (a duplicate/failed transaction that still deducted funds).
• You were charged an amount that does not match the price shown to you at checkout.

In any of these cases, email kflegacy@kumlehn-frank.life with your order reference and payment reference and we will investigate and refund the affected amount.

When a refund is not available

Once your clean document has been generated and downloaded, we cannot offer a refund on the basis that you changed your mind, entered incorrect information, or decided not to proceed with signing — the free preview step exists specifically so you can check your answers before paying. If you find an error after paying, you can still go back and redo the questionnaire; a new order (and new document) may need to be generated for materially different answers.

Cancelling a pending order

An order that has not been paid for is not an active subscription or commitment — it simply lapses and is purged automatically per our Privacy Policy retention schedule. There is nothing further you need to do to "cancel" it.

How to request a refund

Email kflegacy@kumlehn-frank.life with your order reference (or the email address used at checkout) and a description of the issue. We aim to respond within a reasonable time and, where a refund is due, to process it back to your original payment method.